Skip the Waiting Room!
While we love it when you visit us in the office, we understand that it’s not always convenient. Secure video visits allow you to receive the same quality care as you do in the clinic.
Video visits are great for:
- New patient visits
- Follow-up visits
- Medication questions
- General questions
How It Works
Schedule Your Appointment
You will need to schedule your appointment directly with your provider’s office. A list of participating providers with their corresponding phone numbers can be found below.
Your doctor’s office will send you specific instructions related to your telehealth visit prior to your appointment.
Start Your Visit
Log in 15 minutes before your video visit and come prepared with questions for your doctor. Your doctor will log in to the session shortly after you access it.
Forms & Registration
Your medical health questionnaire is required prior to your appointment. You may complete the health questionnaire one of two ways:
(1) Complete Health Questionnaire Online
We encourage you to register and start using our Patient Portal to complete your health history and maintain communication with your provider. You will receive an email with a PIN for registration. Please follow the instructions within the email to register and complete your health summary prior to your appointment. If you did not receive a PIN via email, call our portal help desk at (866) 630-0612 and press 1.
(2) Fax Health Questionnaire to Office
If you would like to fax us the forms, you may do so by downloading our new patient packet and faxing it back to your doctor’s office. You can find their fax number in our office directory.
Please complete and return these forms to us prior to your online video visit so that you can maximize your time with the doctor.
Telehealth FAQs
- Convenient access to your provider
- Less time away from work
- Improved work/life balance
- Privacy
- No exposure to other potentially contagious patients
Yes, your telehealth visit allows your provider to do almost everything they would do at an in-person office visit, including documentation in your electronic medical record, ordering tests, and prescribing medications. Some things, such as prescriptions for medications, can be sent electronically to your pharmacy. Your provider may need to send certain orders or paper prescriptions to you either via electronic means or by mail.
Most insurance plans are currently covering telehealth visits with the same co-pay you would have had if you were seen for a face-to-face visit with the physician in the office. Some insurance companies allow flexibility in the collection of co-pays or co-insurance for these visits. Because you may have a co-pay, staff will ask you to verbally consent to have this service.
You can use a computer, tablet, or smartphone (iPhone, iPad, and Android devices). Search for “Chiron Health” in the app store on your mobile device, or click here to log in on your computer.
At the time of your appointment, Wi-Fi or a wired connection is strongly preferred for a great video visit experience, just like FaceTime.
Yes! The video technology uses bank-grade encryption to protect all of your personal information. However, make sure you find a quiet, private place in your home or office for your appointment.
Your provider takes measures to ensure that your personal health information remains protected. In general, providers are required to use technologies and digital platforms that are compliant with the Health Insurance Portability and Accountability Act (HIPAA). Digital platforms such as FaceTime or Skype are not HIPAA compliant, but these might be the only available option for real-time audio/video communications for some patients and providers. During the COVID-19 pandemic, a nationwide public health emergency, the Health and Human Services Office for Civil Rights, and many states, are allowing delivery of some telehealth encounters using platforms such as FaceTime and Skype.
Yes, during the pandemic emergency, Medicare is allowing coverage for telephone services for new and established patients, and Medicare has covered a variety of simpler ‘virtual check-in’ and ‘e-visits’ conducted by brief telephone call, or portal discussions with your provider. These aren’t just simple phone-backs to get test results, asking staff for appointments, or getting answers to simple questions, which remain ‘free services,’ but are intended for you to give your provider an update on your conditions.